$9.95 fast tracked shipping Australia & NZ wide!


 
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VitaminShop.Melbourne

Contact us:

Warehouse

2 National Drive, Dandenong South VIC
Phone: ('+61) 2 '83104859

General Enquiries: 

well.healthy@gmx.com

We will not give health advice or make brand/product recommendations under any circumstances. Thanks for understanding.

 

 

Current Orders: 

admin@vitaminshop.melbourne

(preferably reply to the 'Your order' email)





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Shipping information:

For Australia & New Zealand


All orders are currently shipped for a $9.95 flat rate 
with door-to-door tracking

The vast majority of orders are dispatched within 2 business days of the order being received, but do please allow up to 9 business days for delivery to be safe. You will receive a tracking number link when the order is shipped.

For rest of the world

We also ship internationally using express mail to a range of countries using international express shipping (with door-to-door tracking number).

Delivery time is 4-9 business days depending on the destination.

After adding items to the shopping basket, the international shipping cost can be viewed before checking out by clicking on the Calculate Shipping button.

Any further questions please Contact Us


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Returns & Refunds Policy

Returns Policy:
We offer a return policy on products that are classified as following:

  • Incorrect product - This is in case we shipped the wrong product(s)
    • In the advent that the product shipped is not what was ordered, please notify Customer Service Staff, so a replacement can be sent immediately upon the incorrect product(s) being returned to us.

 

  • Damaged product

     

    • In the event that the product(s) you have received is damaged on receipt you may be able to return it.

However:

  • Nothing we ship is already damaged - the decision to replace a product that has apparently been damaged due to rough mail handling will be at our sole discretion - the customer may have to take up the issue with their local relevant postal body.


Refund Policy

Any paid orders unable to be fulfilled in a reasonable time-frame will result in a full refund of the initial charge of the relevant item(s).

If you accidentally order the wrong product or change your mind, a refund/replacement will NOT be issued.  Please order carefully.

 



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PRIVACY POLICY

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on any of your personal details to any other organisations.

We are fully committed to protecting your privacy. This notice describes our privacy policy. By visiting our site you are accepting the practices described in this Privacy Notice.



What personal information do we gather?

The information we learn from customers helps us personalise and continually improve your shopping experience with us. Here are the types of information we gather:

Information you give us: any information you enter on to our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use 'cookies,' and we obtain certain types of information when your Web browser accesses our website.


What are Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. It is important for you to protect against unauthorized access to your password and to your computer.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on any of your personal details to any other organisations.


Conditions of Use, Notices, and Revisions

If you choose to visit our site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the 'Contact Us' link on the top menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.

 

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